Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Serve as the lead point of contact for all customer account management matters.
- Communicate with clients to understand their needs and explain product value.
- Collaborate with internal departments to facilitate client need fulfillment.
- Collect and analyze data to learn more about consumer behavior.
- Maintain updated knowledge of company products and services.
- Resolve complaints and prevent additional issues by improving processes.
- Help customers through email, phone, online presentations, screen-share and in person meetings.
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Prepare reports on account status.
- Negotiate contracts and close agreements to maximize profits.
- Perform other duties upon request.
Job Requirements
- Bachelor’s degree in accounting, commerce, business, marketing, or related field.
- 3-5 years of experience in managing accounts ERP, CRM, HR, and other Enterprise Software experiences.
- Deep understanding of software and cloud.
- Solid Accounting and marketing background.
- Understanding of the sales process, dynamics and sales methodologies.
- Very good command of English, communication skills and interpersonal skills.
- Experience using computers for a variety of tasks (proposals, sales orders, contracts, presentations and reports).
