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Job Description
- Deal with clients’ queries promptly and professionally and in reference to PALMIER policies and procedures
- Meets face-to-face with customers regarding requests or complaints and issues resolution.
- Handle customer complaints and requests in a timely manner.
- Prearranges customer site visits in coordination with engineering department.
- Follows-up on customer requests for unit cancellation and tries to retain them.
- Follows up on contracts and ensures that customers receive their contracts.
- Handles customer documentations like (Modifications request, cancellation requests etc. …)
- Prepares and updates daily productivity report.
- Escalates customer issues and complaints to team leader & head of CE within 24 hrs.; using proper documents to address the issue.
- Follows and adheres to company policies and procedures.
- Follows-up up on customer unit completion schedule and coordinates with Engineering Department on actual verses projected.
- Keeping up regular contact with clients and look for opportunities to deliver added value to client relationships.
- To handle specific cases assigned by Team leader or Head of CE
- Supports client relations executive on specific cases throughout team leader or Head of CE directions.
- Collecting accurate data information, including payments, on the customer to create the customer master data.
- Monitoring filing & Documentation system till handover.
- Providing construction status to clients (for their units and for the project) according to technical team feedback.
- Coordinate with finance & legal department on clients’ payment dues, outstanding, collections & legal actions.
Job Requirements
- Bachelor’s Degree
- 2- 5 years of experience in Real Estate Client Relation - CRM is a must
- Solid knowledge in customer satisfaction and retention
- Familiarity with reporting and follow-up work schemes
- Excellent Communication Skills
- Active Listening with professional problem-solving skills.
- Creative Thinking, to be able to come up with new ideas to improve customer service standards.
- Strong ability and will to work under pressure.
- Very good organizational and planning skills
