Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Ensuring a proper, continuous, and timely implementation of all business operations through directing and guiding others and utilizing various tools that ensure operational excellence in order to resolve problems, such as:
- Providing training to managers and employees.
- Planning and executing operational projects, business initiatives, and divisions’ strategies that are necessary for the implementation of internal plans
- Developing and implementing operational business plans and ensuring the effectiveness of operational processes and plans in collaboration with all internal business partners.
- Implementing plans for the development of operational capabilities in collaboration with the management of the human resources division
- Assisting the Operations Division Lead in terms of daily operational matters
- Supporting the enforcement of the company policies and standards
- Providing feedback on the policies and procedures of the company
- Executing tasks and actions required for the implementation of internal plans
- Mastering the effectiveness parameters development, analytics formulation, and management reporting of daily operations.
- Setting department KPI’s guidance and ensuring their achievement by applying and adhering to structured performance, process, and quality standards
- Conducting business performance analysis and working on improving planning
- Achieving effective and efficient results to meet the company’s operational needs and capitalizing on new opportunities to broaden the company’s business scope
- Achieving global operational goals through close monitoring and management as well as strategic and planned collaboration with different business divisions’ management and units leads
- Assisting in developing and promoting the corporate vision, goals, and strategic objectives
- Assisting/approving the launch of new services and projects in order to generate high profitability levels
- Ensuring that project milestones are achieved on time as planned and with a high level of accuracy and effectiveness
- Monitoring the development of the corporate expense budget and ensuring that budgetary guidelines are followed
- Reviewing progress and activity reports, evaluating the operations effectiveness, and identifying areas for improvement
- Encouraging the development of a stable, well trained, and supportive workforce in accordance with the plans
- Maintaining and developing effective working relationships with and among the corporate’s various professional groups
- Overseeing the development and implementation of the operational risk management strategies
- Monitoring the development and implementation of efficient corporate processes and ensuring that the operations are following quality processes
- Being involved in capacity building and responsible for employee turnover rate
- Evaluating the department leads on a regular basis with the support of the tactical operations lead
- Taking corporate disciplinary actions when necessary
- Ensuring that the business has robust and reliable IT systems with the IT team
- Participating directly in the development and periodic evaluation of policies and procedures
- Participating in the community/corporate marketing activities as needed and seeking opportunities in order to integrate other operational programs into the services of the corporate
Job Requirements
- Bachelor's degree in business administration, management, or any other related field
- Master’s degree in business administration is highly preferred
- At least 7 years of experience in a professional business environment is required
- Fluent English and Arabic language proficiency (verbal and written)
- Exceptional verbal and written communication skills, leading planning skills, and systematic business mentality
- A well-organized and detail-oriented mindset with an eagerness to grow
- Ability to work well under pressure and with minimal supervision
- Ability to handle complaints and resolve disputes and conflicts
- Extensive knowledge and experience in Microsoft office tools
- Having proactive qualities and the willingness to learn
