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Customer Service Representatives...

RUSH BRUSH INC
Alexandria, Egypt

Customer Service Representatives- Alexandria

Alexandria, EgyptPosted 17 days ago
160Applicants for4 open positions
  • 19Viewed
  • 6In Consideration
  • 37Not Selected

Job Details

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Job Description

  • RUSHBRUSH, INC. is expanding and therefore looking for a highly enthusiastic, eager to learn, and team player Customer Service Representative with a very competitive package.

Key Accountabilities:

  • Assuring customer satisfaction.
  • Provide information and guidance to resolve customer inquiries over the phone.
  • Respond to customer inquiries through different social media platforms.
  • Provide the customers with the needed assistance before and after-sale.

Duties:

  • Assist customers by explaining procedures, answering questions, creating orders, and providing information.
  • Support customers online via social media channels.
  • Guide customers to get the right and suitable products.
  • Handle all customer’s complaints.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Identify and escalate priority issues to supervisors.
  • Document all call information according to standard operating procedures.
  • Seize opportunities to upsell products when they arise to enhance sales.
  • Research required information using available resources.
  • Updates job knowledge by studying new product descriptions and participating in educational opportunities.
  • Any other task that the manager requires.

Job Requirements

  • Bachelor’s degree is a must.
  • Excellent command of English is a must
  • Flexibility to work on a rotational shifts basis
  • Customer service experience is a plus
  • Excellent communication skills and negotiation skills.
  • Computer literacy.
  • Time Management skills.
  • Teamwork skills.
  • Multi-tasker.

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