Job Details
Skills And Tools:
Job Description
As an Account Manager in the supply chain department, your primary responsibility is to ensure smooth operations and maintain strong relationships with suppliers and clients. You will be responsible for monitoring supplier availability, resolving client complaints, managing product availability, and optimizing inventory levels. Additionally, you will handle various tasks related to order processing, supplier communication, and negotiation.
Responsibilities:
1. Supplier Availability:
Regularly check the availability of each supplier.
Ensure that suppliers maintain a minimum availability rate of 80%.
Monitor production capacity, lead times, and potential disruptions.
2. Client Complaints:
Address and resolve any complaints received from Minimall Suppliers.
Investigate the root causes of complaints and work with suppliers to find suitable solutions.
3. Product Availability:
Monitor client inquiries about unavailable products in the CRM group on Whatsapp.
Collaborate with suppliers to ensure timely availability of products.
4. Purchase Order Management:
Ensure that purchase orders (POs) are created and received without delays.
Verify the accuracy of delivery dates based on previous experience and supplier capabilities.
Track fulfillment rates of each supplier after receiving goods.
5. Delivery Time Management:
Monitor and track the last-day delivery time for Minimall Suppliers.
Address any delays or issues promptly and communicate with suppliers and clients accordingly.
6. Inventory Management:
Monitor the "Daily Missing Items" from Minimall Suppliers.
Ensure that inventory balances align with supplier records.
7. Supplier Relationship Management:
Proactively seek additional offers from suppliers to provide more options to clients.
Communicate specific offers and promotions to clients, ensuring effective communication channels.
8. Returns and Exchanges:
Manage the process of returning goods to suppliers when necessary.
Coordinate with suppliers to resolve any issues related to returns or exchanges.
9. Bulk Purchasing:
Identify opportunities for bulk purchasing to optimize costs and inventory levels.
Coordinate with suppliers to negotiate favorable terms for bulk purchases.
10. Payment Terms Negotiation:
Work with suppliers to negotiate better payment terms that align with the company's financial goals.
11. Adding New Suppliers:
Identify potential new suppliers that can meet the company's requirements.
Conduct supplier assessments, including evaluating their capabilities, quality standards, and financial stability.
Collaborate with the procurement team to onboard new suppliers.
Ensure all necessary documentation and legal requirements are fulfilled.
12. Creating Contracts:
Collaborate with the legal and procurement teams to create supplier contracts.
Draft and review contract terms and conditions, including pricing, delivery schedules, and quality standards.
Negotiate contract terms with suppliers to ensure mutually beneficial agreements.
Ensure contracts are properly executed and maintained, with updated information as needed.
Job Requirements
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
- Solid experience with MS Office (particularly MS Excel).
- Experience delivering client-focused solutions to customer needs.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
- BA/BS degree in Business Administration, Sales, or a relevant field.
