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Job Description
- Develop, refine, and implement Operations strategy including aspects such as area selection, product design, and delivery, portfolio quality management, supply chain, etc.
- Responsible for the management of the overall quality and efficiency of operations
- Be accountable for the aggregate plan and delivery of systems, operations, properties & maintenance, and the general operating model of our education management services
- Leverage the advantages of bringing together the operational expertise and drive through more efficient ways of working
- Ensure strategic objectives shaped at the Executive Management level are translated into tactical plans with mechanisms for key measurements in place to monitor progress.
- Coordinate the efforts of the different operational areas under management to ensure minimal duplication of efforts, maximum efficiency, and to maximize value for money
- Coach and develop school leadership teams to embed performance management strategies into their schools’ everyday routines, and ultimately raise student academic achievement.
- Contribute to the development of the business strategy for the next 2-3 years by providing a view on potential improvements for services based on assessments of the existing situation and anticipated changes in the external environment.
- Co-develop infrastructure and equipment requirements relevant to projects, coordinate with external counterparties, serve as a focal point for project development review & verify technical assumptions related to project operations.
- Perform various business-related duties supporting the development, analysis, and technical aspects of infrastructure, equipment, and utilities in projects.
- Analyze the effectiveness of processes and systems in use at project levels and recommend corrective action.
- Benchmark operations against industry standards and create measures to improve productivity.
- Participate in the review and update of policies and procedures at a country level and advise the senior management team on the potential implications of the new system, policies, and procedures
- Implement all necessary policies and procedures to ensure that correct procedures are followed by staff under the supervision
- Develop/Adhere/ Comply with approved school operational policies and procedures
- Provides operational support, solutions, and opportunities for schools.
- Responds to non-instructional school-based inquiries and requests for information or support in a timely manner.
- Makes visits to schools and other sites, as necessary, to resolve issues and address concerns.
- People Management
- Lead and manage the operational team to achieve its mandated targets in accordance with annual operational plans
- Ensure an empowering work environment and team building in compliance with our values, principles, and attitude.
- Ensure an enabling environment for staff performance, recognition, and reward of the programs team to encourage staff productivity, innovation, and performance (e.g. facilities, equipment, duty facilitation, team building etc.).
- Participate in the review of staff job descriptions and setting of performance standards
- Participate in the recruitment of administrative and operational staff at the school level under supervision.
- Assign performance objectives to supervised staff, conduct comprehensive performance appraisals of supervised staff and provide/obtain feedback when necessary, and ensure that performance records of staff under supervision are submitted to HR on time.
- Provide induction, training, coaching, mentoring, and advice to supervised staff to ensure that they understand and carry out their responsibilities effectively.
- Works with HR Function to identify training needs and development opportunities for supervised staff.
- Any other work allocated by the competent authority from time to time.
- Financial and Operational Management
- Develop, monitor, review, and update the Projects activities and work plan to ensure that it attains its objectives as cost-effectively and efficiently as possible.
- Manage relevant school-related departmental budgets including signing off on invoices and quotes within the mandate.
- Re-balance resources between different areas e.g. reallocating budgets, but within overall approved resources for the year.
- Escalate out of budgets items to the CEO for approval.
- Manage the expenditure and disbursement of resources allocated to pipeline projects.
- Review relevant expenditures from the team line staff to ensure conformity to Financial Policies and Procedures.
- Monitor and advise on project spending and variance reports as per Company processes and procedures.
Job Requirements
- Bachelor’s Degree in Engineering, Management, Social Sciences, or development studies
- Project planning and management, participatory approaches and methodologies, monitoring and evaluation of Essential Experience
- A Minimum of 10 years relevant experience, in operations and supply chain, and at least 3 years of which should be in a similar position, the experience of working in a multi-cultural context essential.
- Experience in managing funding from a diversity of sources including governments, aid agencies, and the private sector.
- Essential Knowledge
- A minimum of 10 years of operations management experience across a range of business disciplines
- Possesses requisite experience in operational frameworks, financial management, and relevant value chain cycles.
- Competence in strategic planning and regulatory issues is also essential
- In-depth understanding of the education and TVET sectors
- Sound and up-to-date knowledge of development concepts, methodologies, and techniques including demonstrated understanding of TVET issues at the operational levels
- Track record of delivering mutually successful business outcomes
- Understanding of the project cycle management
- Strong knowledge of M&E methodology, quality assurance
- Demonstrate an aptitude for decision-making and problem-solving
- Essential Skills
- Has leadership and management abilities
- Possesses a passion to help team members and clients
- Able to see the big picture and plan out details
- Direct communications
- Detail-oriented, Goal-oriented, task-driven
- Strong process and planning orientation
- Enjoys being part of the team
- Designs efficient systems, seeks productivity
- Balances team’s needs with the goals of the practice
- Ability to delegate to the right team members
- Excellent presentation, communication, and negotiation
- Crisis management and conflict resolution
- Fluency in written and spoken Arabic and English
- Travel frequently Personalities