Senior IT Specialist
COLORS -
Heliopolis, CairoPosted 3 years ago192Applicants for1 open position
- 12Viewed
- 0In Consideration
- 1Not Selected
Job Details
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Job Description
- Regularly evaluating our IT systems to ensure they meet the necessary demands.
- Assisting with network administration tasks.
- Ensuring data storage is safe and secure.
- Resolving all issues coworkers have with their IT systems and software.
- Educating coworkers about network security and best practices for computer usage.
- Supporting the day-to-day operations of our computer network
- Install and configure computer hardware operating systems and applications.
- Monitor and maintain computer systems and networks
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Replace parts as required
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Set up new users' accounts and profiles and deal with password issues
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Priorities and manage many open cases at one time
- Rapidly establish a good working relationship with customers and other professionals, such as software developers
- Test and evaluate new technology.
- Conduct electrical safety checks on computer equipment
Job Requirements
- Minimum 4 years experience
- Strong interpersonal skill
- Self-discipline and Pressure management
- Excellent troubleshooting and communication skills
- Good understanding of accessibility and security compliance
- Strong analytical and problem-solving skills.
- Experience with remote desktop applications and help desk software.
- Ability to be updated with new technologies and software updates