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Senior IT Specialist

COLORS
Heliopolis, Cairo
Posted 3 years ago
192Applicants for1 open position
  • 12Viewed
  • 0In Consideration
  • 1Not Selected
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Job Details

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Job Description

  • Regularly evaluating our IT systems to ensure they meet the necessary demands.
  • Assisting with network administration tasks.
  • Ensuring data storage is safe and secure.
  • Resolving all issues coworkers have with their IT systems and software.
  • Educating coworkers about network security and best practices for computer usage.
  • Supporting the day-to-day operations of our computer network
  • Install and configure computer hardware operating systems and applications.
  • Monitor and maintain computer systems and networks
  • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Replace parts as required
  • Provide support, including procedural documentation and relevant reports
  • Follow diagrams and written instructions to repair a fault or set up a system
  • Support the roll-out of new applications
  • Set up new users' accounts and profiles and deal with password issues
  • Respond within agreed time limits to call-outs
  • Work continuously on a task until completion (or referral to third parties, if appropriate)
  • Priorities and manage many open cases at one time
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers
  • Test and evaluate new technology.
  • Conduct electrical safety checks on computer equipment

Job Requirements

  • Minimum 4 years experience
  • Strong interpersonal skill
  • Self-discipline and Pressure management
  • Excellent troubleshooting and communication skills
  • Good understanding of accessibility and security compliance
  • Strong analytical and problem-solving skills.
  • Experience with remote desktop applications and help desk software.
  • Ability to be updated with new technologies and software updates

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