The Team Leader should manage the technician’s team inside the workshop and make sure the job is done right from the first time in a timely manner by abiding to the OEM policy and standards for repair and maintenance operations.

• Ensure that customer vehicles are fixed right from the first time.
• Ensure that repairs are carried out within promised delivery time and estimated cost.
• Order and follow up parts orders with parts department.
• Inspect and test drives vehicle on which repairs are performed.
• Return those vehicles failing the quality control inspection to the technician who performed work.
• Assist the service advisors in identifying or diagnosing vehicle problems when needed.
• Proper utilization of service facilities e.g. equipment, SST. Manuals, diagnostic tool.
• Maintain high standard of workshop cleanliness, a high level of self-hygiene, and uniform appearance for himself and his group.
• Provide the servicing technician with an accurate description of the reasons for returning the vehicle to assist and guide him to solve the problem.
• Advise management regarding technician job performance, training needs, and other specific areas.