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Customer Service Manager

New Cairo, Cairo
Posted 2 months ago
326Applicants for1 open position
  • 201Viewed
  • 7In Consideration
  • 1Not Selected
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Job Details

Experience Needed:
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Job Description

  • Supervise day-to-day operations in the customer service department.
  • Participate in developing customer service team KPI's.
  • Respond to customer service issues in a timely manner.
  • Create effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Implement an effective customer loyalty program.
  • Maintain accurate records and document all customer service activities and discussions.
  • Assess service statistics and prepare detailed reports on your findings.
  • Hire and train new customer team leaders.
  • Manage the approved budget of the customer service department.
  • Stay informed on the latest industry techniques and methods.
  • Keep the CS schedule updated and make sure that the account manager is fixed.
  • Follow up with running process day by day

The working hours are: Friday- Tuesday 12:00 PM - 8:00 PM, Wednesday and Thursday are off.

Job Requirements

  • Business administration Bachelor or equivalent degree.
  • Minimum 5 years experience in customer service.
  • Minimum 2 years as manager.
  • Effective communication skills in both languages Arabic and English.    

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