Job Details
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Job Description
A leading company in Obour City seeks for IT Service Desk Specialist
to act as the first point of contact for employees technical support inquiries and issues.
Tasks and responsibilities:
- Deliver timely and accurate responses to users' support tickets or queries.
- Troubleshoot technical problems reported by users, providing solutions or workarounds as needed.
- Document and maintain records of support activities, including solutions and resolutions.
- Continually keep up with product updates and enhancements.
Job Requirements
Job Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 1-2 years of experience in technical support roles, ideally with ITSM solutions or ITIL best practices.
- Ability to collaborate effectively with team members and other departments to resolve user issues.
- Very good in English.
- Strong communication, problem-solving, and customer service skills.
Skills needed:
- Knowledge of IT Service Management concepts, ITIL framework, and best practices.
- Experience with ITSM tools and platforms, preferably familiarity with ManageEngine ServiceDesk Plus or similar ticketing systems.
- Understanding of IT infrastructure components, such as domains, servers, and networks.
