Coordinator

Coordinator, DocuSign University

Customer Success I Cairo

About DocuSign

DocuSign® is changing how business gets done by empowering hundreds of thousands of customers and tens of millions of users in most countries around the world to sign, send and manage documents anytime, anywhere, on any device with confidence. DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital. Organizations of all sizes and industries are accelerating contracts, approvals and workflows with DocuSign's Digital Transaction Management (DTM) platform and eSignature solution. DocuSign keeps life and business moving forward.

DocuSign is an Equal Opportunity Employer. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

The Team

Our Customer Success team is the largest organization in the world focused entirely on agreement processes and technologies. We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly. And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done. As part of our global team of Agreement Experts – in professional services, customer success management, learning and enablement, and customer support – you’ll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.

Position Summary

• Coordinates DocuSign University delivery, program measurement and reporting, including collaborating with our customers while providing consulting services and support to help them leverage their use of our products for maximum impact.
• The DSU Coordinator will play a critical role in the delivery of learning experiences. This role will serve as front-lines and operational support to ensure that Customers have an exceptional experience while discovering and accessing learning that will help to accelerate their DocuSign adoption. This position will be responsible for key operations that support the Regional learning services business including but not limited to training registration and order management, operational reporting and communication and tracking of learning services delivery.
• This position is an Individual Contributor and reports to the Director, Customer Training EMEA, DocuSign University.

Responsibilities

• Expertly address and manage queries with DocuSign University Customers across various channels
• Serve as voice of the Customer by ensuring proper feedback loops are supported across DocuSign University organization
• Support field and stakeholder inquiries and requests to drive adoption across our customer base
• Coordinate outreach activities with DocuSign Field including training order requests and training usage instructions
• Provide support around DocuSign University’s Learning Management System
• Schedule Customer training for both our public and Private courses.
• Manage course registration and support customer enrollment in the Learning Management System
• Support analytics functions within Docusign University including data hygiene and reporting activities
• Manage registration and order processes for training courses
• Provide operational support in FinancialForce with Projects, Milestones and assignments
• General administration of project tasks ( eg.communication compliance, facilitation of meetings)
• Basic Qualifications
• Strong verbal and written communication skills
• Exceptional customer service background
• Demonstrated aptitude to learn new technologies
• Fluent in English and French OR German