Operations Manager
Stryve -
New Cairo, CairoJob Details
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Job Description
- Develop and implement strategies to manage the day-to-day operations resulting in a consistently high-level of performance, efficiency and quality
- Lead a process of continuously improving performance through a combination of effective processes, leadership, training and system development
- Supervise and oversee the operations of SME onboarding, Supplier onboarding, card delivery, payment & card operations, and call centre operations to ensure quality standards are met and process improvement goals are achieved
- Monitor operations performance against established objectives and develop corrective actions and improvement plans
- Work closely with the Tech Team to improve internal systems and provide input and feedback on new product development
- Be responsible for acceptance testing of new software functionality related to operations
- Support and customize policies, procedures and standards to deliver projects e.g. incident management and change management within the team
- Develop and maintain excellent relationships with our partner banks and other vendors
- Manage customer service-related issues and ensure customer satisfaction
- Analyse customer data and make recommendations to Product Team to improve customer satisfaction
- Be responsible for operational compliance with relevant local and international Rules & Regulations
- Implement operational processes and reporting that demonstrate you are in control
Job Requirements
- At least 5 years of experience in operations within payments (e.g. banking or fintech)
- 1-2 years of experience in an upper-tier / management position
- Knowledge of and experience with prepaid card and know-your-customer regulations in Egypt is a plus
- Proven experience in Egyptian payment schemes and networks, in particular related to the issuance of cards
- Deep understanding of payments scheme compliance and integrations, disputes, and settlements
- Knowledge of best practices in operations and project management
- Ability to break complex problems into smaller ones by analyzing data with the help of tools like SQL, Excel, Jira, Confluence
- Exceptional organizational and time management skills
- Ability to an objective decision making, organizing workflows, prioritizing, and delivering high quality
- Structured and organized way of working
- Strong analytical and problem-solving skills
- Ability to think out of the box
- Good interpersonal and communication skills in the Arabic and English language
- Experience in scaling Operations at a high-growth organization is a plus