Operations Specialist

Job description:

• Responsible for developing long-term relationships with Qsource clients.
• Liaise between customers and outsourcing/backup staff to ensure timely and successfully delivery of our service according to customer needs and employee satisfaction.
• Operate as the lead point of contact for any and all matters specific to customers and outsourcing/backup staff.
• Respond to all received requests related to hiring process for outsourcing/backup staff by mail or phone calls and forward them accordingly to Operation Manager. 
• Respond to all replacement requests received from clients and report them to direct manager and the recruitment to start the replacement process.
• Receive client new job vacancies requests and forward them accordingly to HR Recruiters to start the recruitment process. 
• Conduct weekly business meetings with direct manager to discuss the operations running process.
• Set a monthly plan of backup presence and allocation at the beginning of each month and report them to direct manager.
• Follow up on backup team daily attendance.
• Receive all outsourcing/backup team requests, solve any problem related to their work and report them to direct manager.
• Receive all outsourcing/back up staff vacations requests and send them accordingly to Operation Manager to update vacations sheet.
• Send backup team monthly attendance sheet/ Transportation to finance in order to administrate payroll.
• Set a periodically performance review plan to ensure customer and employee satisfaction.
• Maintain and update client data sheet.
• Conduct semiannual/annual meetings with client, employee and with cooperation to ensure the process of performance appraisal.
• Follow up on training process to ensure backup team are getting all training courses needed for improvement according to market trends.
• Reporting any financial changes on outsourcing salaries monthly to Operation Manager
• Receive NHDF sheet from HR Recruiter and update client sheet accordingly.
• Handling client contract renewal process under supervision of direct manager.
• Responsible for new hire/backup team salaries and bank account process and reporting them to direct manager.
• Conduct business meetings with clients to ensure client’s satisfaction.
• Build and maintain strong and long-lasting customer relationships.
• Run orientation meeting for the OS Newcomers
• Responsible for Employees Database and keep it up to date
• Run Exit Interview with the resigned OS staff
• Receive OS Overtime and review it and send to direct Manager