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Technical Support Engineer (English speaker)

NOK for Human Capital Solutions
Cairo, Egypt
Posted 2 years ago
47Applicants for20 open positions
  • 27Viewed
  • 8In Consideration
  • 1Not Selected
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Job Details

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Job Description

  • Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer
  • Troubleshoot basic and routine customer issues that are technical in nature, including hardware, software, networking, or other designated client products
  • Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
  • Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Job Requirements

  • Bachelor’s degree holder
  • Minimum 1 Year Tech Support/ IT Administration experience with MCSA or CCNA or Background
  • Must have knowledge in ( PHP, HTML5, CSS3, SQL Server, MySQL, UML, LAN, WAN, VLAN, HAproxy, DHCP, DNS, CCNP, CCNA ).
  • (B2/C1) English language level is a must.
  • Additionally, if you are familiar with Microsoft products (basic knowledge) and you can lose the jargon and explain steps in a simple way, you are very likely to be successful in our process

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