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Job Description
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer
- Troubleshoot basic and routine customer issues that are technical in nature, including hardware, software, networking, or other designated client products
- Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Job Requirements
- Bachelor’s degree holder
- Minimum 1 Year Tech Support/ IT Administration experience with MCSA or CCNA or Background
- Must have knowledge in ( PHP, HTML5, CSS3, SQL Server, MySQL, UML, LAN, WAN, VLAN, HAproxy, DHCP, DNS, CCNP, CCNA ).
- (B2/C1) English language level is a must.
- Additionally, if you are familiar with Microsoft products (basic knowledge) and you can lose the jargon and explain steps in a simple way, you are very likely to be successful in our process