Technical Support Engineer
Qsource -
Nasr City, CairoPosted 3 years ago133Applicants for2 open positions
- 21Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults and replace parts as required
- Provide support, including procedural documentation and relevant reports
- Support the roll-out of new applications or new versions of current applications
- Report any issues the clients face to development through the correct channels
- Send technical documentation to customers who have lost or misplaced theirs
- Prioritize and manage many open cases at one time
- Respond within agreed time limits to tickets
- Adhere to pre-acknowledged SLAs
Job Requirements
- Bachelor's degree in Computer Science or any related field.
- V.Good Command of English
- Must have a car
- 1- 3 years of experience
- Technical knowledge and understanding of the latest updates in mobile and cloud technology
- Customer Service oriented (Customer Support Experience is Preferred)
- Excellent communication skills
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