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Call Center Team Manager - Arabic Account

Majorel Egypt
Stanley, Alexandria
Posted 2 years ago
167Applicants for5 open positions
  • 15Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Manage and coordinate the team.
    Supervise the functions of the team and establish plans for development and improvement of the team and all the staff of the platform.
  • Hold weekly meetings with the team.
  • Conduct a monthly (minimum) meeting with each employee in order to provide regular feedback on performance and attitude.
  • Perform annual performance appraisal of each member of the team.
  • Prioritize team activities and set goals.
  • Resolve doubts or incidents in the area.
     

Job Requirements

  • Very Good English (B1 level) is a must. 
  • Technical experience is a Must. 
  • Team Management Experience.
  • Good communication skills. 
  • Good problem-solving skills. 
  • Good coaching skills. 
  • Very Good Skills (Excel and PowerPoint). 

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