Job Details
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Job Description
• Handle a high volume of inbound and outbound calls in a timely manner.
• Follow quality assurance verified "scripts" when dealing with various topics.
• Identify the needs of customers, clarify information, research each issue, and provide solutions via calls.
• Save the customers’ requests and solutions on the admin system.
• Open tickets with the escalated cases to the back-office team.
Job Requirements
- Bachelor's degree in any relevant field
- Males only
- Fresh Graduates are welcomed to apply.
- 0 - 2 years’ experience in a similar role (call centre or customer service environment) is preferred.
- Good English Language
- Very good PC skills (Microsoft Office: Word, Excel & Power Point).
- Age: 23 to 27
- Ability to multi-task, prioritise & manage time effectively.
- Strong phone and verbal communication skills.
- Customer focus and adaptability to different situations.
- Ability to work under pressure & meet deadlines.
