Property Operations Manager (Airbnb)

A leading player in the hospitality industry, is seeking a Property Operations Manager for their Airbnb division. In this role, you will be responsible for managing daily operations of our Airbnb properties, ensuring a high standard of guest satisfaction and maximizing profitability. You’ll work closely with our operations, customer service, and business development departments to deliver on our commitment to providing comfortable, affordable, and memorable stays to our guests.

Responsibilities

• Manage Airbnb listings and ensure they’re up-to-date and accurately reflect unit availability, pricing, and amenities
• Respond to guest inquiries, feedback, and complaints in a timely and professional manner, and provide resolution to guests’ concerns
• Continually assess and improve operational processes to ensure seamless, efficient, and effective management of properties
• Coordinate housekeeping, maintenance, and repair services for properties to ensure they are maintained to an excellent standard
• Oversee check-in and check-out procedures to ensure smooth and uneventful transitions for guests
• Conduct regular inspections of properties to ensure they are in good condition and up to cleanliness standards
• Work wtih cross-functional teams to plan, promote, and coordinate property marketing initiatives