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Job Description
White Orchid, a well known company for importing and exporting flowers in Egypt that was established in 2002, is looking for Sales & Customer Service Agent
- Engaging customers through Calls, WhatsApp, emails and social networks.
- Receiving and processing orders in an accurate and efficient manner
- Communicating with internal and external suppliers in different conutries
- Following up with customers to ensure their satisfaction
- Effectively resolving customer inquiries
- Managing the E-Commerce Content Management Systems
- Monitoring daily operations of E-Commerce transactions
- Educating customers on using our e-commerce system
- Communicate with storage management to ensure customer requirements are met
- Coordinating with E-Commerce and Digital Marketing teams
- Providing daily and monthly reports
- Creating and sending invoices for the clients.
- Other duties as assigned
- Fixed Shift (9 AM - 5 PM) - Friday is off.
- Work Location: Hegaz Street, Heliopolis.
Job Requirements
- Excellent written and verbal communication skills “ English” is a must
- Expert in Microsoft Office and related applications.
- Experience in sales is preferable
- Detail-oriented, flexible, adaptable, optimistic, dynamic self-starter
- Able to work in a fast-paced, detail orientated environment
- Excellent interpersonal and communication skills
- Intermediate PC and PC application skills
- Bachelor’s Degree, 23 to 30 years old
- Polite, friendly attitude to deal pleasantly with customers
- Ability to work under deadlines
- Ability to travel to different cities in Egypt when necessary
