Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
The candidate will be responsible for providing a balancing act of managing technical resources and processes while using his technical skills to provide the necessary environment for project success.
- Provide technical leadership to the Professional Service Unit team members
- Continuous improvement of the Technical Services functions
- Aiding with coordinating all field resource planning
- Manage any team members that are performing below expectation of position.
- Coach, motivate, and train technical team members
- Continuously Develop and maintain an in-depth working knowledge.
- Continually evaluate emerging technologies to identify new business opportunities.
- Suggest, monitor, and report KPIs that can be measured and reported.
- Understanding and Meeting the challenges of today’s dynamic market
- Managing team satisfaction and maintaining teamwork sprit.
- Maintaining the friendly corporate culture while keeping the environment totally managed.
- Managing ongoing projects progress concerning the technical parts.
- Full technical portfolio awareness and technical hands-on capabilities not limited to but must include the following products
- Aiding in preparing the customers service delivery plans according to the communicated agreements and as based on his resources availability.
- Being accountable of the service delivery plan progress.
- Receiving support requests from either the technical department manager or the account manager for none contracted customers to assign them to his resources.
- Following up technical incident resolutions, managing and/or handling the critical incidents.
- Microsoft Active Directory infrastructure and Federation Services
- Microsoft Exchange along with Hybrid Implementation Scenarios
- VMware vSphere Products family
- Microsoft Azure
- Networking fundamentals, and basic troubleshooting of communication problem of wired/wireless devices
Job Requirements
- Minimum 5 years of experience in a IT Service company
- Excellent English skills
- Excellent interpersonal skills
- Strong analytical and problem solving skills
- Ability to work independently with minimal supervision
- Ability to work in a team environment
- Strong written and verbal communication skills
- Ability to work effectively in a high paced environment managing priorities to meet deadlines
- University degree and IT courses relevant to the job
