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Job Description
A high-growth B2C E-commerce startup, is looking to upgrade their operational framework to a world-class infrastructure. This is an amazing opportunity for someone looking to apply their prior experience for maximum impact with a quickly growing and successful startup brand.
- You will be responsible for core operational functions such as order/inventory management, vendor management, building back-end processes to support excellent customer-facing offerings, and hiring.
- Directly manage inbound and outbound inventory processes, including warehouse management, inventory management, fulfillment processes and shipping process (first, middle &last mile) for receiving, quality check, picking, packing, and shipping.
- Oversee vendor management and streamline purchase order processing
- Set Warehouse and operations KPIs
- Direct warehouse supervisory personnel to achieve the KPIs, including timely picking, packing, and shipping of customer orders while maintaining the highest possible warehouse on-time shipment and low shipment issues.
- Ensure that all Key Performance Indicators (KPIs) are on target for the operation, such as warehouse misses, on-time shipments, shipment defects, aged tasks, and production levels per hour, and cost per order line
- Lead and supervise the Operations team to ensure their productivity and commitment.
- Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
- Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness.
- Work together with our Finance team to ensure all data related to orders and inventory is accurately and consistently recorded, particularly for end-of-month closings
- Monitor, analyze, and plan the warehouse's cost to keep at its minimum level.
- Streamline our hiring processes for scale and focus on getting key potential hires in the door
- Managing and executing the e-commerce order cycle
- Process order requests
- Plan the execution of the shipping process
- Tracking orders and shipping cycle
- Work closely with our partner courier companies to ensure smooth deliveries
- Resolving any shipping issues with customer and courier
- Inventory & supplies Management
- Weekly & Monthly reports
Job Requirements
- Past working Experience in an E-commerce company is a Must
- Has great multitasking and organizational abilities
- Can Think analytically, communicate effectively and execute efficiently
- Bachelor degree
- Good command with Microsoft Office ( Excel - Word)
- Detail oriented and quick-thinking personality with the ability to work in a fast paced environment.
- +3 years experience in E-Commerce or account management.
