Job Details
Skills And Tools:
Job Description
● Participate in the Analysis sessions of various modules.
● Participate in the documentation of the analysis of such sessions as per the instructions of
the team lead.
● Participate in the implementation efforts which will include (but not limited to):
o Data Migration
o System Customization
o User Training
o User handling
o Engage in customer kick-off meetings: review project expectations, deliverables, and
training timelines
o Monitor and deliver to a mutually agreed project plan and implementation timeline
o Gather and create accurate requirements for software customization designed to meet
the true business needs of the customer
o Provide multi-faceted support including resolving problems, explaining products and
services, instructing in use of software, configuring software, troubleshooting and other
business priorities
o Gather information, research, and manage user support requests from creation to
completion
o Communicate appropriate options for resolution and status in a timely manner
o Collaborate with Delivery and Development departments to resolve customer support
requests
o Manage timelines and deliverables with internal departments and customers
o Test and implement software configurations
o Utilize and enhance Knowledge Management System
o Build formal and informal relationships with customers and internal team members
o Travel to customer site as required
o Provide user training and support
· The ERP Consultant will be primarily responsible for implementing and providing support for Enterprise Resource Planning systems for companies with significant online presences. The ERP Consultant will analyze the systems and work directly with clients and management to define system requirements, design and propose solutions, configure the software and train employees.
· Information technology skills.
· Effective computer literacy.
· Management skills.
· Leadership.
· Analytical skills.
· Data analysis.
· Organizational skills.
· Effective communication skills.
Work location: Al'Maadi