Job Details
Skills And Tools:
Job Description
At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. About the role To contribute towards the development of online products and services to support Emirates Holidays objectives in line with the overall commercial strategy, across all online channels including B2C, B2B sites and apps. This includes assessing and understanding areas such as product research, system development, customer usability, regulatory changes, business impact assessment, business case development and user requirements for these products and services. Coordinate activity between representatives within Emirates Holidays to ensure all products, services and ancillaries are utilized to their full potential in order to meet applicable online targets set for the department. What you will do - Contribute to the Web & Mobile products and services strategic vision and meet the online target objectives. - Contribute to the flight and ancillary products technical definitions and designs. Collaborate with peers, business & IT stakeholder groups for planning and delivering through the product lifecycle until deployment and provide on-going management. - Coordinate with all necessary departments (including Revenue Optimization, Corporate Communications, Skywards, Finance, Customer Affairs, Group Legal and IT) to assist in identifying online customer issues and pain-points with the aim of continually improving E-Commerce processes and systems. - Provide support on analytics and reporting for internal teams and wider organisation. Leverage insights to drive optimisation of current and any future products through tactical and/or strategic initiatives tying them closely with the commercial strategic priorities. - Support the EKH strategy in developing and growing online sales through identifying opportunities to optimize conversion rate and provide additional product differentiation across channels. - Provide comprehensive support to EKH departments in order to optimise revenue and improve customer experience across all channels. Coordinate with all necessary departments (including EKH departments and Corporate Communications, Skywards, Finance, CASA and IT Support) to assist in identifying customer issues and pain-points, with the aim of continually improving processes and systems, increasing conversion rate and improving key performance indicators. - Transform business requirements into functional and technical product specifications and documentation (business case, specifications, and project plan), ensuring delivery from IT and service providers, and designing and manage business implementation plans. - Contribute to EKH work programme (enhancements and projects), identifying product differentiation opportunities across channels, developing and designing tests and experiments to support hypothesis, and help prioritize features for delivery and support. - Implement tactical and/or strategic initiatives tying them closely with the commercial strategic priorities and drive the global adoption and change management of technology driven operational improvements