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Job Description
- Diagnose and troubleshoot technical issues.
- Following up with Vendors to ensure the problem is resolved.
- Managing multiple cases at one time and Testing and evaluating new deliverables.
- support in Prepare and update the needed project documents (GAP analysis, and Training schedule …etc.).
- Pre-process, manipulate and upload data on the system as well as create the required reports.
- Support and troubleshooting live projects.
Job Requirements
- A bachelor's degree in computer science or related technology field is preferred.
- 1-3 years of relevant experience in a banking focused applications involving technical knowledge of a banking products and services.
- Prior experience in tech support.
- Having participated in IT implementation projects
- Proficiency in Windows/Linux.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication