Job Details
Skills And Tools:
Job Description
WORK FROM YOUR HOME SWEET HOME!
Many people are working at home now. Join the trend! With Concentrix, a global leader in customer experience management, you can deliver exceptional experiences for our clients’ customers – all from the comfort of your own home!
HOW WILL YOU BENEFIT FROM OUR WORK AT HOME CAREER
With our Customer Service jobs from home, you’ll benefit from:
• Flexible Schedules – full time, part time and split time opportunities.
• Enhanced Work Life Balance.
• No Commute so you eliminate Meals/coffees/vehicle expenses—these costs all add up. Also the stress and time constraints of a daily commute.
• Peace of mind by eliminating any inclement weather.
• Relaxed dress Code (shoes are optional!).
ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES
• Ensuring that the service delivered to our client’s customers meets the Key Performance Indicators (‘KPIs’) for the role.
• Receiving in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding, using decision-support tools and resources for answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
• Identifying customer problems and offer appropriate solutions.
• Identifying and maximizing selling and cross-selling opportunities.
• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
• Participating in Outbound calling programs and other projects and activities when required.
• Performing customer transactions accurately and in an efficient manner.
• Participating in activities designed to improve customer satisfaction and business performance.
• Handling projects and tasks whenever required and asked by the management.
Job Requirements
CANDIDATE PROFILE
You will be accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.
• Relevant call center/customer service experience , preferably telephonic.
• A bilingual English and Arabic speaker (ability to write, listen and speak needed).
• Good communication and interpersonal skills.
• Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.
• Cheerful personality, always with a smile.
• Empathetic, patient and courteous in approach.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Presentable with a positive, proactive and professional approach.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
• Open to work - 8 hours a day, 6 days a week (On Holidays / Friday & Saturdays) / in all shifts, as per department requirements & overtime (as necessary) and be ready to be molded for a suitable role internally, as time progresses.
• Can join immediately (preferably within 1-2 weeks on offer agreement).
