Customer Service Agent

In this role, you will be responsible for communicating closely with our influencers through phone and  WhatsApp to present for them our partner Applications (live streaming and short videos), training them on the usage of the applications, develop and enhance their content creation skills to achieve a higher level of reputations, fame and monthly targets.

Duties and responsibilities

• Response to our clients (influencers) through WhatsApp and phone calls in Arabic .
• Create and track data on google sheets
• Developing a solid and trusting relationship between influencers and the agency.
• Resolving influencer’s issues and complaints. Developing a complete understanding of the App needs.
• Train our influencers on listed Application functions and usage.
• Present and notify about new updates.
• Responsible for keeping current influencers satisfied and delivering exceptional service on a day-to-day basis.
• Assist in content creation and enhancement for influencers.