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Customer Service Agent - Fluent English

Furqan Group for Education & IT
Nasr City, Cairo
Posted 3 years ago
115Applicants for1 open position
  • 105Viewed
  • 11In Consideration
  • 41Not Selected
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Job Details

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Job Description

 

  • Answer calls, emails and live chat messages from clients.
  • Contact and progress every lead to maximize sales opportunities through multiple contact methods, including phone, email and live chat
  • Consult customers to understand their needs and empower them to make a purchasing decision
  • Build strong customer rapport through a high quality of written/oral communications and by demonstrating excellent product knowledge
  • Manage knowledge about the booking process and all service options available for students
  • Complete all required administration and recording of sales through CRM system and other business systems
  • Build strong relationships with team members, and provide flexible and prompt support at all times

Job Requirements

  • A Bachelors’ degree.
  • Fluency in traditional Arabic language (Fus’ha) speaking and pronouncing.
  • Advanced level in Arabic writing, spelling and grammar skills.
  • Native/Fluent English Speakers is a must, preferably provide a certificate level 6 in IELTs or equivalent.
  • At least 2 years of work experience, preferably in customer care services.
  • High internet connection i.e. Fiber Internet, Cable Internet, etc.
  • A personal computer or Laptop.
  • Good quality HD camera to ensure quality of visual meetings.
  • Good quality microphone and headphone, to ensure quality of audio conversations.
  • A private, well-furnished office room with proper lighting and background.
  • Good appearance and adherence to Islamic dress codes.
  • Well-spoken manners and charisma.
  • Ability to work under pressure.
  • Ability to work with a team.

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