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Junior Technical Support Engineer

Millensys
Cairo, Egypt
Posted 1 year ago
264Applicants for2 open positions
  • 80Viewed
  • 3In Consideration
  • 0Not Selected
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Job Details

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Job Description

  1. Resolve customer and partner technical support issues through phone, web meetings,
  2. email and other channels
  3. Help team members in resolving support tickets and troubleshooting by acting as point of
  4. escalation for difficult/advanced technical support issues.
  5. Identify and highlight best practices in support and contribute to a knowledgebase of
  6. articles
  7. assist colleagues in knowledge and skills development in relation to PACS\RIS field.
  8. provide a structured, informative and enjoyable support experience with timely and
  9. clear communication
  10. develop strong relationships with clients, partners and co-workers.
  11. interact productively with sales people and the development team
  12. listen to customers and partners and understand their goals.
  13. articulate technical information in a manner that is suited to the customer or partner who has requested assistance.
  14. Provide first and second-level telephone Technical Support wherever required.
  15. Be available for after-hours telephone support.
  16. Provide support, guidance, and assistance to Junior Technical Support Engineers.

 

  • Company Industry: Healthcare and IT solutions.
  • Location: New Cairo
  • Working Hours: 9:00 AM to 5:00 PM
  • Days Off : Friday & Saturday
  • Benefits:-
  • Social Insurance and Medical Insurance.
  • Comfortable Environments and collaborative teamwork

Job Requirements

Job Requirements:-

  1. 1-3 Years of experience (Experience in Health Care Sector is preferred)
  2. Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT
  3. Hands-on experience with Windows/Linux/Mac OS environments.
  4. Very good experience in Microsoft SQL.
  5. Good understanding of computer systems, mobile devices, and other tech products
  6. Ability to diagnose and troubleshoot basic technical issues

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