Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Resolve customer and partner technical support issues through phone, web meetings,
- email and other channels
- Help team members in resolving support tickets and troubleshooting by acting as point of
- escalation for difficult/advanced technical support issues.
- Identify and highlight best practices in support and contribute to a knowledgebase of
- articles
- assist colleagues in knowledge and skills development in relation to PACS\RIS field.
- provide a structured, informative and enjoyable support experience with timely and
- clear communication
- develop strong relationships with clients, partners and co-workers.
- interact productively with sales people and the development team
- listen to customers and partners and understand their goals.
- articulate technical information in a manner that is suited to the customer or partner who has requested assistance.
- Provide first and second-level telephone Technical Support wherever required.
- Be available for after-hours telephone support.
- Provide support, guidance, and assistance to Junior Technical Support Engineers.
- Company Industry: Healthcare and IT solutions.
- Location: New Cairo
- Working Hours: 9:00 AM to 5:00 PM
- Days Off : Friday & Saturday
- Benefits:-
- Social Insurance and Medical Insurance.
- Comfortable Environments and collaborative teamwork
Job Requirements
Job Requirements:-
- 1-3 Years of experience (Experience in Health Care Sector is preferred)
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT
- Hands-on experience with Windows/Linux/Mac OS environments.
- Very good experience in Microsoft SQL.
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and troubleshoot basic technical issues