Skills And Tools:
- Handle all incoming/outgoing calls of the call center.
- Provide follow-up, occasional campaigns and call backs blended with normal inbound calls.
- Provide the best possible service to both external and internal customers to achieve highest level of customer satisfaction.
- Handle and solve all inquiries, requests via all channels available (phone, social media, e-mail and …etc.)
- Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries
- Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.
- Respect and apply company vision, mission, and values.
- Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.
- Use available methods and tools to develop own skills.
- Use the available tools and systems to provide the correct information to customers (applications, briefings, attending trainings…. etc.).
- 6 months to the 1-year of experience in the call center (Customer Service accounts) is A must.
- Gulf culture awareness is preferred.
- Good command of the English language.
- Excellent communication & computer skills.
- Maximum age of 30 years old.
- Flexibility with rotational shifts & days off.
- Males Only.
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