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Customer Service Representative

Safa International Trave...
Dokki, Giza

Customer Service Representative

Dokki, GizaPosted 1 month ago
95Applicants for20 open positions
  • 84Viewed
  • 10In Consideration
  • 74Not Selected

Job Details

Experience Needed:
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Job Description

  • Handle all incoming/outgoing calls of the call center.
  • Provide follow-up, occasional campaigns and call backs blended with normal inbound calls.
  • Provide the best possible service to both external and internal customers to achieve highest level of customer satisfaction.
  • Handle and solve all inquiries, requests via all channels available (phone, social media, e-mail and …etc.)
  • Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries 
  • Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.
  • Respect and apply company vision, mission, and values.
  • Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.
  • Use available methods and tools to develop own skills.
  • Use the available tools and systems to provide the correct information to customers (applications, briefings, attending trainings…. etc.).

Job Requirements

  • 6 months to the 1-year of experience in the call center (Customer Service accounts) is A must.
  • Gulf culture awareness is preferred.
  • Good command of the English language.
  • Excellent communication & computer skills.
  • Maximum age of 30 years old.
  • Flexibility with rotational shifts & days off.
  • Males Only.

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