French and English speaking Onboarding Consultant

Company Overview

DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

What you'll do

The Onboarding Consultant is a high-energy strategy-focused customer advisor responsible for a portfolio of selected strategic and enterprise companies, driving return on our customers’ investment in the DocuSign Agreement Cloud and unlocking further modernization across their system of agreement. The Onboarding Consultant will define, develop and execute effective customer adoption and success strategies. The Onboarding Consultant is able to discuss and advise on core functionality and features beyond the fundamentals, and the art of what is possible. Working with resources across the Customer Success organization and DocuSign, the Onboarding Consultant helps customers realize business results by serving as the post-sale conduit for our customers.

Passion for customers, professional maturity, technical fluency, excellent communication and presentation skills as well as the ability to enable customers to adopt change while driving to key deliverables, is critical in this role.

This position is an Individual Contributor, and reports to the Sr. Manager of Onboarding.

Responsibility 

• Drive Successful Customer Engagements: (70%)
• Develop and execute an “Onboarding Roadmap” in collaboration with the customer and Account Management team to provide a path to a modernized system of agreement
• Provide high-level guidance and solutioning to out of the box product functionality
• Discover customer pain points, needs & business objectives
• Liaise between customer and internal teams at DocuSign
• Identify opportunities for adoption growth across business units
• Product Knowledge and Expertise: (10%)
• Stay current on product features and functionality, platform changes (DocuSign Agreement Cloud) and partner technologies by attending enablement sessions, product release meetings and other enablement activities to improve product knowledge
• Utilize knowledge around the DocuSign Agreement Cloud to identify areas of opportunity to expand a customer’s portfolio of products
• Use online and internal resources to enable the customer on product functionality
• Cross-Functional Collaboration: (10%)
• Collaborate and communicate with cross-functional teams to ensure alignment on customer plans
• Administrative Responsibilities (10%)
• Manage a large portfolio of customers and stay up to date with relevant notes, time entry and project status reporting