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Job Description
Receiving Claims and requirements
- Resolve customer complaints via phone and email.
- Greet customers warmly and ask about the reason for calling (Read from scripts).
- Listen to customers' needs and concerns, and provide answers or responses.
- Open tickets on the ERP system to place orders, refunds, or exchanges.
- Refer and delegate customers to the Manager, Technical Support, or others who can help.
Tracing claims and requirements
- Working closely with the service dep. to Schedule reservations, confirm appointments, and reschedule missed appointments.
- Prepare quotations and Reservation requests.
- Follow up to get confirmations from customers.
- Tracking Services through the workshop and Mobile Service Team
- Work with the customer service manager to ensure proper customer service is being delivered.
Customer Lead
- Effectively communicate with the customer on the timeline of repair and maintenance.
- Advise customers on the value of maintenance by the manufacturer’s specifications.
- Establish and maintain strong positive working relationships and customer loyalty to encourage repeat and referral business allowing for long-term clientele.
Job Requirements
- University bachelor’s degree.
- 1 - 3 years in the customer service field.
- Possessing presentation and communication skills
- Possessing excellent computer skills
- Possessing high reporting skills.
- Very good English is a must.
