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Job Description
- Manages a portfolio of accounts to achieve long-term success.
- Develops positive relationships with clients.
- Acts as the point of contact and handle customers’ individual needs.
- Resolves conflicts and provide solutions to customers in a timely manner.
- Suggests actions to improve and Identifies opportunities to grow business with existing clients.
- Makes sure clients receive requested services in a timely fashion.
- Coordinate with staff members working on the same account to ensure consistent service.
- Services multiple clients concurrently, often meeting deadlines.
- Communicates with clients to ensure that all of their needs are understood and addressed.
- Builds strong client relationships to maintain old business and acquire new customers.
- Collaborates with various internal departments to ensure that they fulfill all customer requests.
- Resolves complaints and keeping track of all processes that pertain to the client's desires.
- Acts as the client's representative in the company to ensure that their demands are met with a focus on improving the customer experience.
- Note: You’re not responsible to bring in new clients (this is not a sales position). You are responsible to keep and grow your clients with Remarkable Client Experiences, Remarkable Excellence.
Job Requirements
- 6-8 years of experience
