Marine Service Engineer

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differencesYou will be working as Marine Service Engineer, will be part of Process Automation Business Area for Marine and Ports division based in Abu Dhabi, UAE. In this role you will be responsible to execute service work at marine sites with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines, deliver quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new service business opportunities for ABBYour responsibilitiesApplying safety rules and practices as well as environmental responsibilities, reporting unsafe practices and incidents, contributing to customer satisfaction by planning and executing service work according to customer order and expectationClear understanding of sense of urgency and care in the direct area of responsibility, ensuring customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectationsWhile on-site, working with the customer to identify opportunities for improving the customers operations and eliminating pain points, utilizing the local practices for notifying the account team of opportunitiesPerforming field service tasks, identifying technical problems and making analysis through remote or on-site activity in service categories and products for which they are certified to perform, coaching associate technicians and associate engineersPreparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities, preparing all documents and customer reports to be signed by the customer representative and utilizing all relevant toolsReporting work done in a timely manner and following up when needed, troubleshooting equipment/process failures and requesting proactive corrective actions and making recommendations to avoid repeating the problem in the futureProactively planning and executing work on a first-time right approach with customers and ensuring the job is done on time with quality, identifying improvement needs and potential solutions for them in the way of working, providing technical guidance to associates, acting as trainer when needed, for field service associates and customersYour backgroundBachelor’s degree – Electrical /Electronics EngineeringMinimum 3-5 years of experience in Marine field/offshoreKnowledge on ABB PLCs AC 500/AC 800 programming and trouble shooting, knowledge on ABB drives like ACS 800/ACS 880 trouble shooting/maintenance and commissioningKnowledge on ABB electrical switch gears like EMAX/SACE breakers maintenance/troubleshooting and commissioning, knowledge on communication protocols – Modbus, RTU, TCP/IP, Foundation Field bus, Profibus etc.Technical competence to understand customer requirementsFluency in English language is mandatoryBenefitsRetirement planMore about usABB Marine & Ports supplies world-leading technologies that are driving the evolution of sustainable shipping. Electrical propulsion, data-driven decision support and integrated solutions for ship and shore from ABB are paving the way to a zero-emission marine industry, providing greater efficiency and reliability to shipowners, and preparing vessels to meet the demands of tomorrow. Our automation and electrical solutions are making port and terminal operations safer, greener and more productive. ABB Marine & Ports operates in 26 countries and has 2,000 employees. www.abb.com/marineWork model: on site90457410