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Call Center Agent - E-Commerce Project

Shosh arabia
Maadi, Cairo
Posted 3 years ago
75Applicants for3 open positions
  • 52Viewed
  • 12In Consideration
  • 0Not Selected
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Job Details

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Job Description

The role holder is responsible for providing excellent customer service to existing as well as prospective clients by handling customer queries and complaints and providing quality and timely resolution in line with the established guidelines.

Responsibilities:

  • Manage large amounts of inbound and outbound calls in a timely manner 
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives 
  • Seize opportunities to upsell products when they arise 
  • Build sustainable relationships and engage customers by taking the extra mile 
  • Keep records of all conversations in our call center database in a comprehensible way 
  • Meet personal/team qualitative and quantitative targets

Job Requirements

 

  • 2+ years of experience.
     

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