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Security Operations Engineer

Orange Business Services - Cairo, Egypt

Security Operations Engineer

Orange Business Services - Cairo, EgyptPosted 1 month ago
42Applicants for1 open position
  • 41Viewed
  • 18In Consideration
  • 23Not Selected

Job Details

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Job Description

  • Resolve service incidents by troubleshooting & solving reported faults.
  • Perform service changes by assessing risk and implementing reported change requests.
  • Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through Problem Management Dashboard, PEM Alarms, JDB Tickets, Oceane Incidents or COM signed emails.
  • Monitor & validate alarms coming from intrusion sensors and identify real and false alarms.
  • Qualify and solve incidents by analysing application-level traffic, tracking and investigating intrusions through manual event correlation.
  • Escalate technically major security events & incidents to security senior engineers to empower it with better technical skills and more investigation.
  • Perform routine actions to help manage and optimize IDP security policies.
  • Perform solution releases by authorizing & validating changes, upgrades, updates, patches and migrations as well as implementing it.
  • Maintain Security Solutions Configuration Management up-to-date by adding/modifying CI as implied by the incident, change, & release processes.
  • Manage customers (internal and external) calls and provide them with regular as per each of the service support processes.
  • Mentor newcomers and security associate and provide them with guidance and technical advice.
  • Perform SIPs actions managed by Senior Security Engineers and update the action plan of the SIP.
  • Perform Technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.

Job Requirements

  • B.Sc. degree in Computer Science, communications or electronics engineering
  • At least 4 years of professional experience
  • At least 2 years of IT/Network security technical experience
  • Certification at any of the following domains: CCSE or CCSA, SSCP, NSE4, JNCIS-FW, NSE5 or NSE4 and PCNSE along with CCNP or CCSP Security.
  • CISSP is a plus
  • Excellent knowledge of security concepts, including various kinds of vulnerabilities, exploits, attacks, and defence techniques.
  • Very good understanding of network security technologies:
  1.   Firewalls: CheckPoint & Fortinet and Palo Alto mainly other technologies are also acceptable
  2.  Load Balancers: F5 BIGIP mainly
  3.  Intrusion Detection & Prevention: MacAfee IPS mainly
  4.  Remote Access Solutions: IPsec, VPN, AAA, PKI, Pulse Secure MSSL
  5.  Operating Systems: Unix/Solaris & Linux.
  6.  Cloud proxies and managed proxies: Bluecoat, McAfee, Zscaler and Symantec
  • Excellent understanding of IT & networking concepts and technologies.
  • Excellent interpersonal and customer facing skills.
  • Strong problem solving, analytical thinking and troubleshooting skills.
  • Excellent phone manner and business communication skills.
  • Good understanding of ITIL incident & change management processes.
  • Fluent English (reading and writing)
  • French Language is a plus.

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