Job Details
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Job Description
- Daily schedule
- Answer calls, emails and live chat messages from customers and maintain a positive, empathetic and professional attitude at all times to ensure customer satisfaction.
- Acts as the point of contact for all customer questions including product availability, pricing, product returns, shipment status, and responds to all customer issues or complaints
- Follow communication “scripts” when handling different topics
- Keep records of all conversations in (CRM)
- Call back the unreached callers
- Attend meetings to improve knowledge and performance level
- Google meets schedules and update customers with any canceled appointments.
- Achive of all orders in soft copy forms for each customer.
- Work independently with minimal supervision
- Interacts with various departments such as Supply, Distribution, Marketing, etc., to ensure customer requirements are met.
- Writing long articles to answer customers concerns about product
- Performing additional duties where needed.
Job Requirements
- Outstanding communication skills, Strong people skills & Well-spoken manners and charisma, Ability to deal with different personalities. Experience resolution of customer difficulties is essential.
- Mature, credible, and comfortable in dealing, Empathic communicator, able to see things from the other person's point of view.
- Proficient computer skills, Excellent email etiquette skills
- excellent phone etiquette, High level of self-confidence self-driven.
- One year of experience in sales and customer service at least, Proven customer support experience or any relevant experience.
- Fluency in English is a must (Speaking and Writing Focus).
- Max age: 29.
- (Grads) only can apply.
Working conditions:
- 8 working hours (4pm-12am) / Night Shifts
- 5 days Working
- Two days off ( Sat , Sun )