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Customer Support Agent

Artec Group
New Cairo, Cairo
Posted 3 years ago
36Applicants for2 open positions
  • 36Viewed
  • 1In Consideration
  • 6Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Daily schedule
  • Answer calls, emails and live chat messages from customers and maintain a positive, empathetic and professional attitude at all times to ensure customer satisfaction.
  • Acts as the point of contact for all customer questions including product availability, pricing, product returns, shipment status, and responds to all customer issues or complaints
  • Follow communication “scripts” when handling different topics
  • Keep records of all conversations in (CRM)
  • Call back the unreached callers
  • Attend meetings to improve knowledge and performance level
  • Google meets schedules and update customers with any canceled appointments.
  • Achive of all orders in soft copy forms for each customer.
  • Work independently with minimal supervision
  • Interacts with various departments such as Supply, Distribution, Marketing, etc., to ensure customer requirements are met.
  • Writing long articles to answer customers concerns about product
  • Performing additional duties where needed.

Job Requirements

  • Outstanding communication skills, Strong people skills & Well-spoken manners and charisma, Ability to deal with different personalities. Experience resolution of customer difficulties is essential.
  • Mature, credible, and comfortable in dealing, Empathic communicator, able to see things from the other person's point of view.
  • Proficient computer skills, Excellent email etiquette skills
  • excellent phone etiquette, High level of self-confidence self-driven.
  • One year of experience in sales and customer service at least, Proven customer support experience or any relevant experience.
  • Fluency in English is a must  (Speaking and Writing Focus).
  • Max age: 29.
  • (Grads)  only can apply.

Working conditions:

  • 8 working hours (4pm-12am) / Night Shifts
  • 5 days Working
  • Two days off ( Sat , Sun )

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