RPA Support Consultant (L3)

RPA Support Consultant should have ability to work with a team of developers and testers and implement automation solutions in production independently. The role is expected to analyse and suggest technical improvements to developers. He / She should be able to fix the errors within the SLA. . He / she should understand, document, analyse the business process, and participate in preparation of project analysis document and solution design document for enhancement of any processes.

Core Responsibilities

• Ability to download code from server to dev machines and fix code run time issues within SLA.
• Able to sort the issue observed into Functional and Infra category and liaise with respective teams.
• Should be able to work directly with Development team, infra team and Client SPOC.
• General understanding of various IT security concepts as they relate to production environment.
• Able to develop enhancements in identified processes.
• Configuring RPA processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
• Supporting existing processes and implementing change requirements as part of a structured change control process.
• Adhere to technology related standards, policies and procedures such as standardization framework, coding standards.
• Ensure technology framework is followed as per guidelines for all automation enhancement opportunities across business units and operations.
• Prepare complexity assessment for all processes.
• Prepare project plan for each automation enhancement opportunity.
• Create / Maintain reusable component for all processes.
• Prepare Weekly status review for Management review.
• Prepare technical help card for Business stakeholders.
• Work closely with IT-PMO for inputs / approvals throughout automation life cycle.