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Job Description
- Your role will include Gathering customer requirements, performing systems analysis work, and maintaining Service management tools.
- Providing documentation and training for staff in existing business information applications, testing system upgrades, and generating business reports relevant to the company.
- Implementing new software takes the entire project management under his wing.
- Install and configure clients’ environments on request - onsite or offsite.
- Diagnose and resolve day-to-day live system issues in a timely manner based on their severity.
- Maintain ongoing communication with end-users, business analysts, the QA team, and the development team on reported issues.
Job Requirements
- Bachelor's degree in Software/Computer Engineering, Computer Sciences, or a related field.
- Alexandria resident is a must
- Minimum of 2 years experience in a software implementation context.
- Fluent in English is a must.
- Experience in supporting and maintaining applications on desktop, web, and database platforms.
- Solid working knowledge of SQL databases is a plus.
- ITIL Foundation certification or have applied knowledge of real-world environments in both the Service Support and Service Delivery focus areas.
- Project management certification or equivalent experience is preferable.
- Remedy, Service Now, HP Service manager, or other ITSM Management tool implementation experience is a plus.
- Business Intelligence knowledge is a plus.
- Ability to read and understand job-related materials such as instructions, specifications, references, and manuals.
- Ability to work with demanding users in a fast-paced environment.
- Excellent organizational, analytical, as well as oral, and written communication skills.
- Excellent interpersonal and communication skills (oral and written).
- Strong critical thinking and analysis, meeting facilitation, verbal and written communication, and interpersonal skills.
- The ability to explain complicated concepts in a simple manner.
- Proven documentation skills with consistent accuracy of details.
- Strong understanding of change control processes, time management, and attention to detail.
- Flexibility to handle multiple work streams at any time.
- Ability to learn and support new applications.
- Ability to work independently or as part of a team.
- Proven ability to understand a customer’s business environment and processes.
- Ability to travel abroad when needed.
