Telesales Agent
Heliopolis, CairoTelesales Agent
Heliopolis, CairoPosted 24 days ago11Applicants for3 open positions
- 2Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Contact potential or existing customers to inform them about a product or service using scripts
- ● Answer questions about products or the company
- ● Ask questions to understand customer requirements and close sales
- ● Direct prospects to the field sales team when needed
- ● Enter and update customer information in the database
● Take and process orders in an accurate manner - ● Handle grievances to preserve the company’s reputation
- ● Go the “extra mile” to meet sales quota and facilitate future sales
- ● Keep records of calls and sales and note useful information
Job Requirements
- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- High school diploma; BSc/BA will be a plus