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Job Description
Summary:
The job of Operations Manager is part of the administrative operations team for the SATA Go application, specializing in booking and renting cars. The main role of this job will revolve around assisting the company in managing all operations related to drivers and agents so that we have the appropriate group of vehicles to meet the needs of users. We offer all users a safe experience based on quality, comfort and reliability.
Responsibilities:
- Manage agents, drivers, and track and monitor their performance periodically
- Providing all kinds of support to agents and drivers in working on the application
- Coordinating with the sales team based on contracts with agents and providing them
with full support - Technical ability to use the system and deal with the online administration panel
- Create friendly, genuine and supportive relationships with drivers on a personal and
professional level in collaboration with other departments to solve their problems. - Follow-up of drivers and their work areas and the problems faced by the driver
- Make periodic reports and submit them to management
- Recruit, train and assess drivers and their qualifications in accordance with the
driving laws - Direct supervision of drivers’ operation
- Ensure the validity of the cars and follow up the car licenses and make sure that
they are not expired
Job Requirements
- The applicant must have a Bachelor's degree.
- Minimum 4+ years of experience in Operations Management, Technical Projects.
- To have 4+ previous experience working in one of each E-commerce applications or transportation Applications or food delivery applications or booking applications or Shipping applications or payment applications
- Proficiency in the use of computer programs and Microsoft Office programs\
- Full proficiency in dealing with the Internet and working on various technical systems
- English language proficiency
- Excellent interpersonal and communication skills, with the ability to identify and
provide comprehensive solutions to agents' need
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