Job Details
Skills And Tools:
Job Description
ABOUT THE ROCKET MARKETING:
We are a 100% remote Facebook (META) Business Partner (https://www.facebook.com/business/partner-directory/details?id=2432607553472221) that serves the Arabic market. The founder (Hicham Zaraket) is currently based in Berlin and previously worked at Facebook for 7 years before starting The Rocket Marketing in 2018.
We are a boutique performance marketing agency and work very closely with our clients (our partners) and have a small and lean remote team working from across the MENA (Egypt, Lebanon, Jordan and Morocco). We are not your typical digital agency and everything is done remotely. We help clients scale significantly and grow with them.
Our goal is to disrupt the industry and help grow businesses across the MENA through the effective use of digital marketing (and have fun doing it!). This is why we launched “Sponsored Course” where we are helping over 1,500 businesses in the MENA grow and scale through online ads.
We focus on eCommerce, lead generation and digital products (online courses, webinars etc).
Job Description:
Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.
Ultimately, you should be able to act as the face and voice of our brand and manage all community communications throughout all social media channels and emails. For that, you need to have the right energy and a continuous hunger to learn and help our community.
You preferably have digital marketing expertise and have worked in an agency before. You will be working both on our own agency accounts and some of our clients.
Responsibilities:
- Respond to comments and customer queries in a timely manner
- Facebook Group: Moderate all posts, comments, and replies
- Facebook, Instagram, YouTube, and LinkedIn replies and DM’s
- Email, live chat, co-browsing, SMS, and chatbots
- Zoom: Moderate all live Coaching Calls (twice a week)
- Work with social media manager and implement social media and communication campaigns to align with marketing strategies
- Monitor and report on feedback and online reviews
- Create meaningful experiences and nurture relationships to increase customer advocacy resulting in sales, referrals, testimonials, ascension, and retention.
- Organize and participate in online events to build community and boost brand awareness
- Coordinate with Marketing, PR and Communications teams to ensure brand consistency
- Build relationships with customers, potential customers, industry professionals and journalists
- Stay up-to-date with digital technology trends
- Work on other related duties
Job Requirements
Requirements
- Proven work experience as a community manager (2-5 years)
- Speed: You will be responsible for hitting inbox zero on several high-traffic platforms including our Facebook Group, Email, and Social Media Platforms.
- Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
- Excellent verbal and writing communication skills (English, Arabic required, French is a plus)
- Hands on experience with social media management for brands
- Ability to interpret website traffic and online customer engagement metrics
- Knowledge of online marketing and marketing channels
- Attention to detail and ability to multitask
- BSc degree in Marketing or relevant field
Required Tech Experience:
- LinkedIn Ads
- Facebook Ads
- Email and marketing automation software (ActiveCampaign, HubSpot, ConvertKit, MailChimp)
- Google Analytics
Nice to Have Tech Experience or certification:
- Google Suite
- Google Ads
- WordPress
- Opt-in Monster
- Hootsuite or similar social media management tool
- Zapier
- Webinar platforms and tools (WebinarJam, Eventable, GoToWebinar)
Benefits:
- You’ll have an amazing opportunity for career growth.
- Working closely with an Ex-FB employee who has a strong network across all the big digital companies
- Direct access to Facebook since the agency is a Facebook Marketing Partner
- Working with an international team and clients who are all partners and have a close relationship
- Opportunity to be a part of an agency that is unique in the Arab world and to be an instrumental part of our growth strategy
- Flexibility/home-office
