Job Details
Skills And Tools:
Job Description
InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology company.
The Training and Development Associate plays a key role in raising the shops performance through coming up with creative learning techniques and methodologies. He/She will be continuously synchronized with the Quality Assurance Department and the Operations to identify training needs enabling him/her plan and administer training sessions with prioritization; his/her training should be measured with KPIs and reports to ensure the value provided.
Primary responsibilities
- Identify and assess the training needs of the shops & prepare monthly/weekly training schedules.
- Train shops on company policies, operating procedures & customer service protocols
- Prioritize the areas that require improvement
- Track improvement & progress expected after the trainings and report the key findings and suggestions to the operations team
- Maintain the database of all trained shops’ employees
- Design and create training manuals
- Identify progressive tools and technology enablers that will improve operating procedures
- Ensuring that all our technical solutions in the shop work properly (tablets, desktops, etc.)
Job Requirements
- 99999++Outstanding in public speaking and audience engagement and management
- Superb clarity in communication
- Commercial & Technology awareness.
- Business Bachelor/Masters preferred
