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Senior Technical Support

Our Education
Riyadh, Saudi Arabia
Posted 2 years ago
96Applicants for1 open position
  • 21Viewed
  • 4In Consideration
  • 2Not Selected
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Job Details

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Job Description

  • Installing and troubleshooting computer hardware, software, systems, networks, printers, and scanner
  • Working with employees to identify computer problems and advising on the solution
  • answering phone calls, Emails and assessing any technical queries that arise
  • Responsible for troubleshooting any problems in the most efficient way possible
  • Test new products and help train employees on it 
  • Responding in a timely manner to service issues and requests.
  • Create, update, and Close tickets in the Limited time to achieve SLA .
  • Provides support for WAN and LAN network connectivity or related network issues for the user community and run regular maintenance checks
  • Provides support for fingerprint machines and attendance systems

Job Requirements

  • Proven 3-5 years of experience as a help desk or other Technical support role
  • Hands-on experience with Windows/Linux OS environments
  • Familiarity with remote desktop applications and help desk software.
  • Ability to provide step-by-step technical help, both written and verbal
  • Bachelor of Computer Science, Electronics Engineering or equivalent.
  • Microsoft Office skills (Outlook, Word, Excel…) is a must.
  • Networking knowledge including being familiar with the TCP/IP v4 protocols, DHCP, DNS, SNMP, SMTP, FTP, HTTP, HTTPS, ICMP 
  • Preferred certified CCNA - Linux - Microsoft - Firewall's at least experience and awareness
  • Good command of Arabic & English.
  • Excellent problem-solving and communication skills

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