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Job Description
- Installing and troubleshooting computer hardware, software, systems, networks, printers, and scanner
- Working with employees to identify computer problems and advising on the solution
- answering phone calls, Emails and assessing any technical queries that arise
- Responsible for troubleshooting any problems in the most efficient way possible
- Test new products and help train employees on it
- Responding in a timely manner to service issues and requests.
- Create, update, and Close tickets in the Limited time to achieve SLA .
- Provides support for WAN and LAN network connectivity or related network issues for the user community and run regular maintenance checks
- Provides support for fingerprint machines and attendance systems
Job Requirements
- Proven 3-5 years of experience as a help desk or other Technical support role
- Hands-on experience with Windows/Linux OS environments
- Familiarity with remote desktop applications and help desk software.
- Ability to provide step-by-step technical help, both written and verbal
- Bachelor of Computer Science, Electronics Engineering or equivalent.
- Microsoft Office skills (Outlook, Word, Excel…) is a must.
- Networking knowledge including being familiar with the TCP/IP v4 protocols, DHCP, DNS, SNMP, SMTP, FTP, HTTP, HTTPS, ICMP
- Preferred certified CCNA - Linux - Microsoft - Firewall's at least experience and awareness
- Good command of Arabic & English.
- Excellent problem-solving and communication skills