Telephone Account Manager - Supervisor
Aman -
6th of October, GizaPosted 1 year ago91Applicants for1 open position
- 3Viewed
- 0In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Defines and develops operating approaches to ensure TAM standards and requirements are met
- Building and maintaining strong, long-lasting customer relationships
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Prepare reports on account status
- Ensures that manpower succession plans are in place and implemented effectively
- Maintain and improves TAM team operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs
- Wider coverage of customer base – the number of quality telephone calls that can be made on a day-to-day basis exceeds the number of possible
- Monitor the daily, weekly and monthly staff performance
- Collaborate with sales team to identify and grow opportunities within territory
- Ensure that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience. across stages, channels and touchpoints in the customer journey
- Enabling a two-way stream with customer facing teams through – collecting feedback from customer facing teams to derive meaningful insights for improvements
- Improve and ensure the business relationships between the operations management as a partner and customers
- Make regular reports to the Management and also advise ad hoc and in a timely manner, any issues likely to affect the relationship between Client and Coordinate best practice within and across teams and communicates performance standards
- Ensure that the team results are meeting the predefined goals in terms of quality and productivity
- To consistently achieve his team set monthly activity and revenue/profit targets
- To deliver a first-class level of customer service to your clients by ensuring you follow through all aspects of the sales process and this will be managed against KPIs
- Report and analyses if accounts progress to sales manager
- Dealing with any account issues with the sales managers
- Work with internal departments to ensure all areas of the account are being run effectively
- Identify opportunities within account base
- Advise and consult with customers to define and achieve value add for them
Job Requirements
- Computer skills including experience of Windows, Outlook, Word and Excel
- Ability to learn new process and systems in a fast-paced environment (training provided on the internal systems used)
- Provides Leadership to a large and diverse staff and ensures that everyone works towards unified vision
- Excellent communication skills, with a positive telephone manner with timely response to customer queries in order to resolve these
- Experience of working in a team and across departments
- Proven track record of delivering excellent customer service
- Experience of strategic thinking that will enable the maximization of Daisy's portfolio opportunities from the account base
- Sales experience preferable in a targeted sales environment