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Job Description
- Monitoring and controlling the inbound & outbound activities in operations.
- Implemented quality control measures.
- Monitoring calls , Customer service & Sales
- Documenting quality activities and creating audit reports.
Job Requirements
- University graduate.
- Minimum 2 years Experience as a quality.
- Male or female
- Very good English
- Good communications skills, both written and verb
- Very good Microsoft office
- Very Good presentation skills
- Very good coaching Skills
- Effective coaching can help agents identify what they’re doing well
- Excellent data collection and analysis skills.
- Strong attention to detail.
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