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Job Description
PURPOSE OF JOB
- To ensure that the SYKES operation in Cairo & Edinburgh has their performance visibility though out delivering overall Sites - accounts and individual performance reported on Daily-Weekly-monthly manners on the agreed time and with a high level of accuracy.
KEY RESPONSIBILITIES
- Performs accurate & timely reports.
- Establishes and oversees the planning, forecasting, and scheduling processes to ensure all processes are meeting expected variance targets and to improve the accuracy of both short and long-term forecasting.
- Executes work instructions and processes as documented.
- Participates in delivering the RTM objectives, daily, weekly, monthly & annually.
- Proactively communicates with the OMD Supervisor/Manager concerning deliverables.
- Adheres to the SYKES WFM Standards.
- Responds creatively to work challenges and proactively makes recommendations.
- May perform other additional duties and responsibilities as assigned.
Job Requirements
- Candidates should be qualified to University Degree level or its equivalent
- Good level in the English language (B1)
- Experience in Reporting or WFM for at least 1 year is a must
- Advanced skills in Excel
- Proactive approach, ability to multitask and successfully operate in a virtual team environment
- Adaptability to change and able to adjust priorities as needed
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