Dispatcher

• keep track of all delivery drivers
• actively ensure orders are completed
• assign delivery drivers to ongoing orders

Dispatch Operations:

• Effectively communicate with delivery drivers to provide instructions, updates, and any changes in delivery schedules.
• Monitor and track delivery vehicles in real-time using GPS systems.
• Handle incoming calls and emails from drivers, customers, and internal stakeholders.

Customer Service:

• Address customer inquiries and concerns related to deliveries promptly and professionally.
• Provide accurate and timely information regarding delivery status and estimated arrival times.

Data Entry and Record Keeping:

• Maintain accurate records of delivery schedules, driver assignments, and customer interactions.
• Enter and update information in the dispatch system, ensuring data integrity.

Problem Resolution:

• Proactively identify and address any issues that may impact delivery schedules.
• Collaborate with drivers and other team members to find solutions to challenges such as traffic, delays, or order changes.