Customer Service Representative
Hawamdeyya, GizaPosted 11 months ago55Applicants for1 open position
- 2Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Interact with social media followers to increase engagement and drive interest.
- Report online activity related to the marketing campaigns.
- Review and moderate all user-generated content and user profiles.
- Manage the banned user process, and track and remove previously banned users.
- Maintain the Moderation Guidelines and ensure they are up to date.
- Service Community Admin accounts, processing emails and complaints, escalating when necessary.
- Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate.
- Produce reports on relevant moderation statistics, issues and outcomes.
- Regularly feedback insights gained from community moderation into the social media team.
- Monitor all industry and company information and news to anticipate potential issues.
- responded to all related enquires have ben within certain time through social media.
- Following up with concerned parties " authorized agent) get their bonus and information related to marketing campaigns.
- Confirming and receiving online orders from customer
- Dealing with courier companies and making sure all packaged are delivered on time
- Dealing with customer complaints and having an open line of communication with the Quality department
- Moderating and replying to reviews on the website
- Replying to questions and taking orders through what’s app
- Location Hawamdeia
Job Requirements
- Experience required.
- Ability to work on switched shifts
- An eager desire to learn the business within an emerging, competitive, and rapidly growing industry.
- Proactive and energetic.
- Good communication skills.
- Good writing skills.
- Tactful
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