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Job Description
Job Purpose
- To provide on time technical application support and problem solving during all operational hours and enrich the knowledge of the team members to ensure healthy environment to the company's systems and uninterrupted smooth business operations as well as to ensure that technical competency level of the team members is well maintained.
Responsibilities:
- Provide technical guidance and consultation to team members to enrich the overall team's technical knowledge.
- Review and enhance repetitive task execution plans & operational activities to ensure optimized operating procedures.
- Maintain and support the area's production applications 24*7 to ensure healthy system status.
- Solve, log, and report production problems in timely manner to ensure users and management updates with production problems. Handle and prioritize trouble tickets and requests of system users to ensure TTs are solved within their relevant SLAs.
- Ensure data delivery (CDRs, payment files, etc…) and availability by developing/automating/ applying daily health checks to ensure detection of abnormal data delays/leakage.
- Support Bill Cycles running, and make the required health checks to guarantee successful running of the bill cycles (Zero Dropped Customers). Implement system updates as per the change management process to ensure proper implementation for fixes and new function deployment are timely and accurately deployed to production.
- Postproduction testing and successful implementation of the applied changes to ensure healthy change implementations.
- Develop workarounds and propose long term solutions for production problems where applicable to ensure minimum impact on the business for known system problems.
- Follow up with Application Development and vendors on open production issues to ensure timely fix implementations.
- Manage applications users' privileges & Access (Through Access Management process) to ensure systems security. Develop/implement health checks for production problems to ensure proper operation and on-time alerting.
- Provide consulting to system users to work out business complex scenarios to maximize user awareness and proper system usage. Analyze repetitive problems, try to find temporary solutions and escalate to the development team or vendor for permanent fix to minimize business impact for chronic
Job Requirements
Qualifications - External
QUALIFICATIONS_ESSENTIAL
- BSC. in Computer Science or equivalent related degree.
- Previous IN, Provisioning, Billing, Rating, and Interconnection experience is a must and preferably in multiple areas.
- Excellent Computer skills, Advanced MS office and scripting are required.
- Very Good in Arabic & English (Reading, Writing & Oral).
- Strong interpersonal and negotiation skills.
- Ability to work under pressure and tight deadlines.
- Very Strong in ORACLE environment (RDBMS, Tools and Applications).
- Very strong in UNIX and Windows Operating systems.
- Very strong in Unix shell scripting
- Knowledge for at least 1 applications development tools (Java Development or Object Oriented programming).
QUALIFICATIONS_DESIRABLE
- Ability to transfer knowledge to colleagues.
- Ability to communicate with multiple levels of internal and external contacts.
- Experience with Billing System, IN network systems.
- Experience with Web development (HTML, DHTML and scripting languages (VB script or Javascript), XML).
- Experience with Application servers' knowledge is a plus (tomcat, jboss, webshpere, etc...).
EXPERIENCE_ESSENTIAL
- Minimum 7 to 10 years Experience in Applications Support, Applications Development or
Implementation.
CERTIFICATIONS_ESSENTIAL
- Presentation skills.
- Technical Writing.
- Project management professional Certification.
- ITIL Foundations.
